Pros
The pros for working at Citigroup were above average. The health insurance consisted of numerous packages to choose from, the salary and commission was decent, the paid time off was fantastic and the recognition for a job well done was good. As a newbie at a Citi call center you'll get insurance from day one, about 25 paid days off per year (just don't expect to use them on weekends) and recognition for going beyond expectations which includes time off the phone.
Cons
You're pretty much chained to your desk while on the clock. They strictly monitor your time off the phone so don't get up to use the bathroom much. The management doesn't have a clue as to what their employees are doing nor do they know correct procedure. They monitor about 5 of your 2000+ calls each month so there is little feedback from them on what can be improved. A lot of them also do not know bank policies. I myself had a question about a particular policy which I took to my manager. He gave me what he said was "the correct procedure". I was discharged by his manager two weeks later. My ex manager still has his job so incorrect procedure is still coming down the chain. The turnover rate is also insane because people hate the job so much. I went through 3 departments in training classes of 20 people. Each training class I was in had about 2-3 survivors after one year on the job.