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      Not bad -just not great - Customer Service Unit Manager Citi Employee Review

      3.0
      Aug 9, 2009
      Customer service unit manager
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits, peer group, call center operations were very standard. Learned a great deal

      Cons

      no where to go. Big Box call center only 3-4 slots for promotion. Most talent left after 2-3 years. Burn and Churn type of job

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      5.0
      Mar 24, 2026
      Elite account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits pay clients co workers everything!

      Cons

      none i can think of

      2.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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