Good Company to work for. - Senior Customer Service Representative Citi Employee Review

4.0
Oct 28, 2008
Recommend
CEO approval
Business outlook

Pros

There is an excellent opportunity for advancement. Their training is very thorough, although some people tend to get left behind. In my opinion, most of those who do get left behind were not good fits for the job in the first place. Those that do make it through training, and the first 90 days of employment tend to be very successful. If you can tough it out in an entry level position you can work your way through the ranks.

Cons

As stated previously it can be a grind to get a chance at promotion. But like most jobs that's just the way it goes. Senior management makes attempts to give employee recognition, but a lot of the time it as seen as cheesy.

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5.0
Apr 20, 2026
Recommend
CEO approval
Business outlook

Pros

Strong name recogition. Global footprint

Cons

Outdated trading systems, hyper competitive equities department due to relatively lower street ranking

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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