Good experience but slow promotion and heavy workload - Universal Banker Citi Employee Review

1.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

- experience - learn teller systems - float in the area - get your foot into retail banking. - learn sales - good benefits - make sure to have your headshot photo. - network and learn how to refer

Cons

- you need a good mentor - accept criticism - it’s difficult to learn when you don’t learn from the right people - have to be in the company for years and years before you are promoted and they will make you do the job of 5 people without the official title which impacts you in the long run. - it is a hybrid role. You are expected to perform. - the sales and referral metrics makes sense for the branch but you have to include the personal bankers.

Explore other reviews about Citi

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great benefits

Cons

None really, no complaints at all

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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