Was let go to see my job posted in Manila.... - Talent Acquisition Coordinator Cielo Employee Review

1.0
Sep 22, 2020
Recommend
CEO approval
Business outlook

Pros

Some great client teams you get to work on.

Cons

Don't lie about the real reason for redistributing work to low wage countries. You don't have any clients in Manila yet you keep adding jobs there so don't say there's a strategic reason. It's cuz you just want to make more money off cheap labour. You don't have job security anymore at Cielo unless your title starts VP or SVP....

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Cielo Response
5y
Hi there, this is Marissa Geist, COO. This was a tough review to read. Yes, we are continuing to change our business model as the market evolves, and having a sustainable talent strategy is part of that evolution. Yes, we have been moving work to more affordable locations to ensure that we can invest in our teams and clients appropriately. That said, we still have hundreds of people working for us in North America, directly supporting our clients and business. The decisions we make are not made lightly. When we relay messages of why we do what we do, we try to show that we have to have a plan that includes a way to grow, continue to be competitive and to thrive, because those dynamics help us reward our teams, invest in our business and ultimately keep more opportunities around. Now, that is a good message to deliver at a company meeting to employees that are still employed. It is tougher to deliver to someone who had a job loss at the expense of those decisions. This year has been unprecedented for the speed of choices and changes we have had to contend with. We are doing the best we can to take care of those who work with us, and I wish you only the best of luck as you find your next journey.

Explore other reviews about Cielo

5.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

2.0
Feb 18, 2026
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Remote work Work/Life balance

Cons

Layoffs every year and sometimes mutiple times a year (sometimes announced and sometimes quietly but teams talk). Have seen way too many good colleagues get let go to get back filled in a low cost geo that turn out to not work out. Every single day I dread getting a meeting invite from my manager or P&C that I'm being let go. Talking with others on my team and on other client teams, we all feel that way. No bonuses anymore. I dont think I've ever had more than 50% of my bonus in all my time here. Merit raises are low 1-3%.

3
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Cielo Response
3mo
Hi, this is Cherice Schmidt – EVP, Client Services. Thank you for your candid feedback and for your five years of dedication to Cielo. I appreciate you highlighting the positive aspects of our workplace flexibility, including unlimited PTO and remote work options. However, I am deeply concerned about the anxiety and uncertainty you're experiencing regarding job security and compensation. I want to acknowledge the impact that organizational changes have had on you and your colleagues. While we must make difficult decisions to remain competitive in our evolving market, we understand these changes affect real people and their families. Your feedback about compensation, particularly regarding bonuses and merit increases, is heard and valued. We regularly review our total rewards structure to ensure competitiveness, and your specific concerns about healthcare costs and merit increases will be carefully considered in our ongoing evaluations. The perception that there's inequity between leadership and staff compensation is concerning, and I appreciate you bringing this to our attention. We strive for transparency in our decision-making processes, and your feedback helps us identify areas where we need to improve both our communication and our practices. I would welcome the opportunity to discuss your specific situation and concerns in more detail. Please reach out to me directly at Cherice.Schmidt@cielotalent.com.
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