Getting Worse Every Day - Anonymous employee Cengage Employee Review

I hear you. I do not take lightly the changes that we have gone through over the last year. I am, however, proud of the way we have transformed our business in the last decade to ensure we are able to invest in the business and meet the needs of customers. I am proud of the nearly 7M students we have helped save $920M on course materials with Cengage Unlimited and I am proud of the more than 250,000 individuals we help upskill and reskill in the workforce each year. I am proud of the tens of millions of students in more than 100 countries we have helped to learn English and start on a path to achieve their dreams. To achieve these things has meant we have to closely examine how we do business so we can best serve our customers. In terms of work arrangements, we are committed to embracing approaches that allow our teams to thrive. Our leaders have been observing teams, experimenting with different models, and adapting as needed to set their teams up for success. We have learned that face-to-face interaction is invaluable in certain areas, such as building trust among team members and onboarding new employees. I encourage you to speak with your manager about your experience as we continue to experiment, adapt, and evolve our approach, it is important to have feedback from employees on the model. Regarding the Director of DEIB position, we remain committed to embedding inclusive and fair practices into our policies, as well as supporting and enabling our employee resource groups. This work is not the responsibility of one person; it is everyone's responsibility. Please feel free to reach out to me directly with any further concerns or ideas on how we can improve. Best, Michael Hansen, CEO