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      Cengage

      Engaged employer

      Cengage reviews

      The only good things are the benefits - Customer Service Cengage Employee Review

      2.0
      Sep 23, 2025
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, lots of holidays off and paid, and a wellness week in December.

      Cons

      Poor communication throughout all levels of the company, micromanagement is rampant. The turn over rate is getting higher and higher. Lots of people have been hired and then fired within three months or less, even when following all guidelines and procedures. Lots of lay offs and firing rounds, none of which make sense or are properly communicated. The workload and expectations keeps increasing without proper pay increase or adjustments to the schedule to account for all of customer service's new responsibilities. They are increasing their use of AI and switching to lots of off shore representatives that are not trained properly.

      Explore other reviews about Cengage

      3.0
      Jun 4, 2026
      Director of marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

      Cons

      The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

      10
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