Great pay, horrible management - Ma3 CarMax Employee Review

2.0
Sep 11, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay rates, decent health benefits

Cons

Cares more about productivity than properly repairing vehicles. They don’t care about the customer, only how much they can save on repairs and make the vehicle look good. Management pushes for faster production then punishing techs for going to fast. Tools that were clearly failing but was still told to make it work. Everyday was a new rule or way to be more productive (cutting corners). And if we didn’t then we were reprimanded for not following the new rules that only a few people would be informed of. There is little to no room to advance. They love to lead you on for months when it comes to training, even when asked daily for months on end. They pick favorites and overlook any and almost everything that those favorite people do wrong. Things like damage that would make a vehicle fail the inspection a monday, but if that exact vehicle had an inspection on Friday it would pass due to needing to meet the production goals for the week. They changed the vacation policy 3 times while I was employed there which seems rather targeted to get someone fired because they changed it people lost their jobs for following the vacation policy, then almost immediately changed it back.

Explore other reviews about CarMax

5.0
Apr 16, 2026
Recommend
CEO approval
Business outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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