CarMax Reviews

Updated May 30, 2020

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3.3
60%
Recommend to a Friend
65%
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
815 Ratings
Pros
  • "You get discount on cars including wholesale(in 185 reviews)

  • "Great benefits with good paid time off(in 173 reviews)

Cons
  • "Long hours with lots of mandatory overtime; At least at the Cincinnati location(in 154 reviews)

  • "Many sales consultants believe they can walk all over you(in 143 reviews)

More Pros and Cons
  1. "software develoepr"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at CarMax full-time

    Pros

    flexible, cool, and a lot of space

    Cons

    no cons for it so on

    CarMax2018-12-07
  2. "Excellent workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time

    Pros

    Pay, culture, opportunity, training, results experience

    Cons

    There are no cons to this job unless you do not want to put in effort

    Continue reading
    CarMax2018-11-10
  3. Helpful (1)

    "Coach"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax part-time

    Pros

    Flexible work hours and lovely work environment

    Cons

    Not enough staff on the floor. Always busy.

    Continue reading
    CarMax2016-08-09
  4. "Great job if you don’t mind walking and weather."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inventory Associate in Midlothian, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at CarMax full-time for less than a year

    Pros

    Great community, takes care of employees. IN MY EXPERIENCE some associates will try to belittle you based on your salary but pay them no attention.

    Cons

    Weather varies on location, you’re mostly outside. Lots of walking.

    Continue reading
    CarMax2020-05-31
  5. "Good place for a job can lead to a career at CarMax"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reconditioning Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time for more than a year

    Pros

    Resources to grow/earn promotion. Good company benefits and pay. Easy to talk to management.

    Cons

    Company standards and management's personal standards often conflict with each other. Favoritism can cause toxic environment.

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    CarMax2020-05-29
  6. "Love carmax"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time for more than a year

    Pros

    Great place to work. Nice people.

    Cons

    The hours can be long.

    CarMax2020-05-27
  7. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Buyer 

    I worked at CarMax full-time

    Pros

    Cares about their employees and promotes heavily from within

    Cons

    Low pay overall. Almost too structured.

    CarMax2020-05-25
  8. "Sales pay cut in half. Mostly good place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at CarMax full-time for more than 5 years

    Pros

    Some mgmt care. Mostly good place to work.

    Cons

    The new CEC do nothing but cut our pay in half. Was supposed to save time to see more people and 90% of the time it is messed up and takes longer to complete a deal. If someone puts a car on hold or online finance without ever speaking to a CEC (customer experience center) person you get half of normal commission. These people are paid with our commission cuts and top guys get bigger bonuses. When we used to have our eoffice, if the same scenario happened there would not be a split and the other person got the whole commission due to no contact. Total contradiction. They have effectively reduced my annual pay by at least 20% at the current rate of the number of 1/2's or 1/4 deals. Trying to talk to regional mgmt give lip service when bringing up concerns. It was a total joke when they were at our store to promote the process. If you make too much noise your told to hush or you become insubordinate. Unless you kiss up you will not get promoted as it is a good 'ol boys club. So if you make noise ^^ say good by to moving up.

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    CarMax2020-05-25
  9. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Buyer in Davie, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CarMax full-time for more than 10 years

    Pros

    Work -life balance and great culture

    Cons

    Placing more value on numbers over people at times

    CarMax2020-05-22
  10. "Best place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Office Associate in Littleton, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time for less than a year

    Pros

    There are numerous opportunities to grow

    Cons

    low wage for BA associates

    Continue reading
    CarMax2020-05-21
Found 3169 reviews