Don't Do It - Sales Associate CarMax Employee Review

1.0
Mar 10, 2024
Recommend
CEO approval
Business outlook

Pros

Discount on cars. Just take to independent mechanic before commit.

Cons

They market themselves diff. But nope, unethical car dealer. I'm honest person, got sucked in from their marketing. Never thought I'd ever, ever sale cars. OK for couple of months, then car after car started breaking down (often in from of clients on test drives!) Or you'd invest hours and hours (even weeks sometimes), make the sale, get paid... only to have customer angrily return, return car, and then you lose that pay.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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