Micro Managing - CXC Remote CarMax Employee Review

1.0
Sep 29, 2023
Recommend
CEO approval
Business outlook

Pros

Met alot of cool people

Cons

I use to be a branch manager for 2 banks and if this is what CarMax calls a manager that is a joke. If writing and posting huddles and asking about numbers is all you do that is not management at all. You are a copy paste robot telling a pod what the expectations are. They terminated me for doing some 3 day investigation cause i wasn't making outbound calls. I made more outbound calls then not and had valid reasons for not calling cx back. They don't care they monitor your screen and watch your every move. hence the micro managing. Feel bad for these managers and senior managers that only know the CarMax way and never seen the other side of the gates.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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