Amazing job, terrible inequities - Sales Associate CarMax Employee Review

3.0
Aug 26, 2022
Recommend
CEO approval
Business outlook

Pros

The job is fun, the people who work there are good people that deserve better from management and corporate.

Cons

Benefits aren't that great, you have no work life balance from the schedule. Their most loyal and long-term employees have not been given raises to keep up with the recruiting budget so new hires consistently make $2-3 more an hour than the people training them. They use corporate meetings and one on one meetings with management to intimidate employees not to talk about their pay because they know they are mistreating their long term employees by not matching their pay to the recruiting budget. There is no where to go up unless you want to move out of state. The company has no interest in their employees work life balance because they are so short staffed and unable to retain anyone. They add anti union trainings in onboarding because they know how bad the conditions are.

Explore other reviews about CarMax

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All