Great Company but the IT Department has Leadership Challenges. - Information Technology CarMax Employee Review

3.0
Aug 18, 2014
Recommend
CEO approval
Business outlook

Pros

The company is wonderful to work for. It has great values, training, and development opportunities. The people are wonderful.

Cons

The IT leadership needs to be refreshed. There is very much a good old boys club in the organization. If you are not part of the club then you will never advance. The existing leadership makes poor decisions in staffing, software and hardware, and overall direction. The current leadership has been with the company since they were part of Circuit City and have very stale ideas.

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5.0
May 3, 2026
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Pros

You are your own boss

Cons

Slow days can be demotivating.

1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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