Not the best place to grow your career (Home Office) - Anonymous employee CarMax Employee Review

3.0
Jun 17, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance Great people

Cons

Very difficult to move up because the organization is extremely flat. Pay is below average for Home Office (they believe the great work life balance makes up for that, I would not agree) Very inflexible in regards to work from home or telecommute (this is virtually not an option except to put in over time) MAP (management assessment program) is a waste of time. Forces Home Office employees through a process that really should only apply to the field

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5.0
Jun 4, 2026
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Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
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Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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