Carmax has lost its culture and heart - Buyer CarMax Employee Review

2.0
Aug 10, 2019
Recommend
CEO approval
Business outlook

Pros

Great training. Mostly good people. Decent benefits.

Cons

Pay. Exponentially expanding duties with no extra compensation. More work, less pay. No work/life balance...opening, mid shift, closing nights, weekends, holidays, etc. Poor store management that is more interested in their own ambitions than actually leading the team and making the difficult working experience more enjoyable. Management integrity and style leave much to be desired. Now with the CEO change the company does NOT care about the associate any longer, just ways to cut costs and to make the shareholders more money.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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