awful management and not enough freedom - Sales Consultant CarMax Employee Review

1.0
Jun 27, 2019
Recommend
CEO approval
Business outlook

Pros

pretty good hours but thats it

Cons

managers have nothing better to do besides micromanage and nitpick. none of the managers were ever sales people and they don't know how to talk to customers. also the cars are in awful condition and the service department is useless.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All