Pros
Benefits, casual dress code. You can wear shorts, and many do
Cons
The customer experience overall is a good one. Much better than at a traditional dealership. Your earn $15/hr (CA) or commission whichever is greater. You earn $160 per each car you sell regardless of how much the car costs. So you have to sell about 8 cars in two weeks to exceed the hourly wage. Or a few less cars and sell the extended warranty and gap insurance. You as the sales consultant offer that as well. The condition of the cars varies greatly both mechanically and cosmetically. CarMax has a QA team that is supposed to make sure that the cars are clean and no issues before they hit the front lot but that doesn't always happen. I have had test drives with customers where the check engine light has turned on during the test drive. You will spend most of your day with customers who want an appraisal . If a customer likes the price CarMax offers to buy their car from them you earn $50. The process of the appraisal takes a bout 45min to an hour long. During that time you are required to wait with the customer. It's supposed to make them fell like the time isn't dragging on sitting in the lobby. I left for a job where I earn both my hourly and commission.