Pros
Good working environment, lot of selection for customers to choose from, hassle-free experience all around
Cons
Redundant training every day and it adds value for about the first couple of days and after that it's just really annoying. You don't feel like your opinion is valued or that anything you say will make a change. I offered a suggestion for something and was told they passed it on to the higher ups and it's been over a year and I still have yet to hear if anyone had thoughts, highly doubt at this point I will ever hear anything back. Working super long hours makes it very difficult to have personal time or ever get a break. Customers can be very nasty and don't respect your position as a commission sales consultant. Quality of vehicles has gone way down since I started 5 years ago and it just keeps getting worse. Lastly, appraisals are such a joke. If the customer doesn't like the value and give us a bad survey, we always get the line "we should be setting proper expectations....blah blah blah". The buyers never take responsibility for the number they put on the car. They also brag about having a 26% buy rate which means that if you do 800 appraisals in a month, you are buying about 200 of those vehicles which is TERRIBLE!!! They get so excited when they have a 26% buy rate and I think it's insane. No one in any other business would find that acceptable. Find a way to put more money on cars and maybe the customers would be much happier....just sayin.