Great leadership but management can be absent during busy times - Automotive Service Advisor CarMax Employee Review

5.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership and educational moments

Cons

Sometimes management not available to handle or step in when needed or when busy moments occur.

Explore other reviews about CarMax

5.0
Mar 31, 2026
Recommend
CEO approval
Business outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All