Your experience will depend on the team you work with because corporate has unrealistic expectations. - Lead Pharmacy Technician CphT CVS Health Employee Review

1.0
Mar 29, 2015
Recommend
CEO approval
Business outlook

Pros

If you work with a good team you will learn a lot about being a good tech and providing customer service. You will learn what it takes to be an amazing team if you have the right group of people.

Cons

Many of the best pharmacists and techs have already bailed out of this aweful company and many more are looking for an out. That's why you are desperately needed. You will be underpaid for the unreasonable amount of work that is demanded. Hard work isnt the problem - we all do that. The problem is that you will be expected to cover two or three stations at one time as well as answer the phone and make calls and keep customers happy, etc. But don't you dare not keep up. Don't make a customer wait for their medication because many don't care that you've been going at full speed without the chance to pee or eat or take a break for hours, if at all. Don't you dare fall behind on clearing the que even though you've been stuck at a different station for an extended period of time. Don't you dare not get all those phone calls done harrassing customers to fill their prescriptions. Your team is rated on all of those things - calls made, wait time, clearing the que, customer perception of you, etc. It's hard - not because you won't learn to do all of those things, but because you will be expected to do more than is humanly possible in the hours that they give you to complete them.

Explore other reviews about CVS Health

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Nice atmosphere. Good Benefits.Good work/ life balance

Cons

Pay could be higher and no advancement

5.0
Dec 13, 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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