One of the worst companies to work for in America. - Customer Service Representative CVS Health Employee Review

1.0
Jun 4, 2010
Recommend
CEO approval
Business outlook

Pros

There really are none. You get an employee "discount" of 20 percent on third party items and 30 percent on very low grade CVS products. However, this "discount" does not apply to milk or most practical items one would need to buy and rarely amounts to more than 30 cents or 1.20 in a large purchase.

Cons

You are NEVER offered opportunities for advancement or pay raise. I have worked at my store for two and a half years. I have been personally been commended on excellent customer service and work ethic by the district manager, as well as countless customers. I am also the lowest paid employee in the store, making a shade above minimum wage. CVS prides itself in a robotic employee system. Employees are merely judged by their "CVS rating" in an annual review which only takes into account your "register reports" from each shift. If you merely sign onto a register in which someone else has used and miscounted money going in or out, CVS may write you up and fire you. If you open your cash drawer to give change or stamps to a customer--- you will be fired. Stores are very poorly staffed and the working conditions are unsafe to say the least. I recently made two trips to the emergency room within a month because of injuries at work. You will repeatedly be threatened by angry customers coming into the store and will face a rather high likelihood of robbery (my store has been robbed at gunpoint before). This is truly a high stress job with no financial lift to make it economically or psychologically sustainable for employees.

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5.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive leaders and great work life balance

Cons

No negative comments at this time

5.0
Dec 13, 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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