Typically too busy in a box with miserable monotony and restrictive rules of practice - Nurse Practitioner CVS Health Employee Review

4.0
Aug 10, 2014
Recommend
CEO approval
Business outlook

Pros

Good co-workers throughout district, awesome manager (though over-worked), good attempts at support, competitive pay with incentive bonus. CVS employees were generally very receptive and good to work with. Guidelines are straight-forward, good access to support documents/links/etc. through computer. Patients are generally appreciative of the care model and convenience. Insurance process is pretty smooth once you get the hang of it.

Cons

I floated to many clinics in the district. In a busy clinic, very difficult to get a break, and patients do not understand when you leave the clinic for a break or lunch - I wouldn't mention it, but it happens a lot - they get upset, stare you down, etc, despite being informed verbally and via computer kiosk. Extremely difficult to work in a box all day without windows or interaction more than the routine exams that you do for 10+ hours each day. They talk about being innovative and changing healthcare...yes, but read that as lots of computer e-learning. Difficult to keep up with at times. Incentive bonus is set pretty high and is closely linked with patient satisfaction, and statistically speaking, unhappy people are more vocal than happy people (just read this forum!). Very limited scope of practice, and I agree with others that some things you can't see are frustrating for you and patients - and learning what you CANNOT see takes some time. There is a place for this type of medicine, but you must ask if restricting your scope significantly is for you or not. Think colds, sore throats, ears, and shots - that probably sums up 85% of your day. You are a one-person show. You have to justify why you clock out late, even if it is because you had a heavy load and had to clean and settle up only after closing.

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5.0
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Pros

Great company, great people, nice pay

Cons

Too much remote people overall

5.0
Dec 13, 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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