It's corporate and it's retail so... - Pharmacy Technician CPhT CVS Health Employee Review

3.0
Dec 7, 2018
Recommend
CEO approval
Business outlook

Pros

Cvs is a huge company that's been around for a long time so I feel pretty secure. Full time benefits include paid holidays and vacation. If you get lucky enough to have a great team of people (like I am), it can make everything else tolerable. There is room for growth if you are willing to work hard and are under the right leadership (meaning they will help you and not hinder you).

Cons

It's retail so you're expected to meet unrealistic goals and do 4 jobs at the same time accurately. They roll out all these new things and don't properly train you how to use them. Whoever writes the programs does an awful job because none of those new initiatives ever work quite right and actually cause chaos in an already stressed environment. There's also no forum for employee feedback to actually improve the issues. If it gets really busy and your script/customer count drastically increases, you may not (depending on your dm) get support until you're very behind. Then you get blamed for customers being unhappy and not meeting goals.

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5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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5.0
Dec 13, 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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