Pros
Paid training. 8-4:30 shift during 3 week training.
Cons
Call center job in Monroeville Pa. Screen projectors you cannot read. Rushed training from workers who still do daily work instead of just training. Contract with training company will not do the 13 weeks of training so they pull people (leads) off workday to fill in. First day of training our "trainer" stated she hated training. Training during a migration from one database to another is very difficult for any company. She did not go over all steps to complete a phone call from or to a customer. Automated outbound calls can call a patient up to 5 times even though the customer was resolved on first call. CVS is currently migrating from mainframe mainframe to a online like platform that isn't complete, phone scripts are horrid to follow and wrong. On multiple screens you have to remember not to say certain things and try to wing it. It's quite possible they have a 25 year old doing the programming, out of twelve new recruits in our class half were gone after the first week. Two of the full time reps didn't even get a one week pay before Christmas due to an HR failure. Big pharma to treat symptoms so they can sell product. It's horrible customer service. If you like up to 5 call resolution and 10 minutes a week to use the restroom during a 40 hour week then this is the job for you.