Potential Ops Managers this is true honest assesment - Operations Manager CVS Health Employee Review

3.0
Jun 29, 2017
Recommend
CEO approval
Business outlook

Pros

It is very easy to get a job at CVS once you complete the 45 minute online virtual job try out. As an Operations Manager you have one of the few positions at store level that receives full time. It is the only position below the SMIT or store manager in training position which can ascend directly to store manager. You will gain a great amount of knowledge for store managing to take with you to your next job.

Cons

Too much emphasis on needless online as well as in class training. Stores are grossly under staffed due to payroll budget being stripped to bare minimum or based on the fact that hiring new employees takes so long due to a variety of reasons from the corporate process to the fact that people are not rushing to the door to grab a job that pays barely above minimum wage, schedules them for hardly any hours, and expects them to perform 30 tasks a shift when they do eventually get a shift. Turn over rate is so high which adds to the difficulty. You will finally get staff trained and working well just to have someone leave and then getting a new employee back up to the level of the one lost, is extremely difficult. There is not enough one on one time for true leadership as you, and said new person, may be the only ones in the store at times and while they are ringing on register you are doing everything else. DM visits and RM visits will drive you crazy. LP audits are a joke and if you are in a high shrink store expect them every 30 days. You are basically the managers go to person so expect to be scheduled for crazy shifts at all hours of day and night due to lack of coverage or loss of personnel. Last but certainly not least. If you do not rise your salary will be maxed out. This means that their are cashiers, shift supervisors, operations supervisors who have made CVS their career and have 12 plus years of service in those positions but if you ask they will tell you they haven't had raises in 4, or 5, or 6 years due to being maxed out. The cost of living doesn't max out but CVS seems to think it does.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

PTO WFH PAY BENEFITS HOURS

Cons

managing high-stress workloads, navigating constant structural changes, and dealing with intense micromanagement

5.0
Dec 13, 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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