Pros
Competitive salary, great bonus (if you're not robbed of it due to nonsense "issues). Work remotely and decent software for tickets/requests. Great technology and all the best hardware/software in the industry. Lots of opportunity to learn and expand your skill sets working with top of the line solutions and the latest, cutting edge features.
Cons
1. Unskilled managers who are way over there heads directing engineers to assist clients with making changes that could put the company's network at risk. Upper mgmt willing to force teams to cut corners, clients exaggerate problems to force teams into bypassing change control. You could literally end up working 3 days straight because someone is now learning how their applications work (as they go). If your management (team mgmt and director) are clueless in what you and your teammates "do", complex project changes with multiple teams/business lines involved that are unsuccessful could be blamed on the one dept who's work was performed correctly. How many sr managers does it take to tell one burning out engineer that a spell check exists in their script?