Looking for innovation, growth, and learning? Look elsewhere. - Digital CVS Health Employee Review

1.0
Mar 7, 2017
Recommend
CEO approval
Business outlook

Pros

High base salary Strong POTENTIAL to do work that really helps people who need it

Cons

-Micro-management and very strong hierarchy. You have minimal exposure to leadership and little ability to share your ideas and work with them. -Failure to follow through on promises about bonuses, stock incentives, and other compensation on top of the base; during recruitment, I was verbally promised compensation that never happened, and since the recruiter didn't put it in writing, I had no recourse. This is my fault for not insisting on writing, but I also think a company that would lie to recruits about benefits isn't one you should work for. -While I was there, they reduced the employee stock purchase discount from 15% to 10% without announcing it--employees had to discover it for themselves by browsing their compensation portal. This is very typical, saving money on the backs of employees while simultaneously touting their rise through the Fortune rankings. -They also prorated bonuses one time more than other companies I've worked for. We had our team target percentage and our company target percentage (which is typical), but then CVS also chose to underfund each team so there was a further pro-ration. There was no communicated rationale for this except that CVS was choosing not to fund the bonuses 100%. -Within digital, there is a myopic focus on retail over PBM and specialty pharmacy, even though PBM and Specialty are responsible for the bulk of CVS' revenue. This may be because the leadership comes from a retail background and focuses on what they know. -The Digital Innovation angle is a joke. Unless you're interested in partnerships with companies that are doing real innovation or duplicating the products other companies have launched (Apple pay, anyone?), you're better off pretty much anywhere else. This is likely why most people leave in less than a year. -Not only would I tell anyone NOT to work at CVS, I now refuse to shop there having experienced firsthand the work environment

Explore other reviews about CVS Health

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

I had a good team which made the job easier, took some time to learn all the intricacies but once I did it was easy.

Cons

Dealing with customers in a retail setting is always a little stressful.

5.0
Dec 13, 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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