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Much improvement needed...period - Support Desk Analyst CSC Employee Review

2.0
Aug 27, 2008
Recommend
CEO approval
Business outlook

Pros

-good benefits package. -decent pay (although there is room for improvement)

Cons

-communication (you don't know you're doing something wring until someone slaps you in the wrist) -no team meetings to discuss ways that the department can improve -no recognition for job well done -no respect for people's personal lives...holiday schedules given out only the day before the holiday -HR dept. very tight with management, therefore, complaining about your manager mistreating you is often useless -HR invents their own policies, none which are documented in the standard HR guides -HR gives employees the runaround -people who get hired for management positions are very questionable and often not qualified for the job. -CSC cuts employees' breaks when the phones are too busy.

Explore other reviews about CSC

1.0
Aug 14, 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits including 401(k) with company match.

Cons

Unrealistic workload. The pay does not match the amount of stress that comes from the amount of work given. They are hiring new employees for the same role offering about $30k-$40k more than they pay those who have been there for years instead of compensating current employees fairly. Management is out of touch. They are so focused on numbers that they cannot clearly see the internal issues that are compromising relationships with customers.

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