Successful company, but the culture is toxic - 240-level IT Analyst CNA Employee Review

2.0
May 30, 2018
Recommend
CEO approval
Business outlook

Pros

Despite what I will share in the 'Cons' section, CNA really does have some (keyword some!!) people who will give you career advice, and try to give you the best opportunity that they can. It's just a matter of what that one person can do for you in light of the larger organization... We also just moved into a brand new building which feels very start-up-like so that's pretty neat.

Cons

The culture is incredibly toxic. Management has been going through some pretty significant changes the last year and a half, which I think may have contributed to the cause of the toxic environment (for reference, I work in IT). I have never witnessed a people group so divisive, demeaning, egocentric, unhelpful, and sometimes even rude (I have worked in one other large corporation before working for CNA). I have witnessed AVPs and higher ignore major problems, even cases of serious sexual harassment with no gray area, and brush it under the rug because either they don't want to deal with it, or they think it will end up getting them in trouble. I have seen entire teams of people be let go without any explanation to the rest of IT as to why this is the best move for the company. It's even hard to get help from a lot of people because there's this stigma that if someone shares the information with you, they won't be as indispensable to CNA. It's really tough to work here and I know a lot of my colleagues feel the same. I'm honestly looking for another job right now so hopefully something pops up soon. I wouldn't recommend that anyone go work for CNA right now, especially people right out of college when you need all the help you can get.

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CNA Response
8y
Thank you for your review; we take your concerns seriously. At CNA, our commitment to ethics, integrity and proper business conduct has been a cornerstone of the Company since 1897, as outlined in detail in our Human Resources Policy Manual. We conduct annual harassment awareness and prevention training for all employees along with an annual affirmation of CNA’s policy. Employees who have concerns about harassment should call their manager, HR representative, or the CNA Compliance Hotline. We urge you to contact your manager, HR representative, or the Compliance Hotline to further address your specific concerns.

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Cons

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Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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