Pros
Work from home and the flexibility that came with it used to be a benefit, but now we’re required to work so many hours that there’s no time savings versus having a commute. I spend more time working from home than I would if I were working a standard 40 hours a week plus the commute time to and from the office.
Cons
The workload is enormous. Especially since we have outsourced some of our work to a third party. With this outsourcing, the amount of time that would be saved by our teams was drastically overestimated, and even though we are not receiving the expected time savings from this third party, we are being forced to staff our teams as though we are. Positions have been eliminated through attrition and we have not been allowed to fill these positions. Instead we are expected to work long hours (50+ hours a week every week) to complete tasks for our clients. Senior leadership is oblivious to our comments about this situation, as this has gone on for months now and they are not addressing it. We continue to lose good employees, which further compounds the problem because not only is our workload too much, but we are now also having to train brand new people at the same time.