Pros
Flexible Management Somewhat flexible schedule Great office environment Great Knowledge Base System "OK" pay for young grads/students
Cons
Very poor transition from "student associate" to full time "help desk associate". My responsibilities were double what my co-workers were as a student so I expected a decent pay bump when coming on permanently. Over worked, too many accounts to manage(10+), get IM'd when the quene gets back up. After hours support is ridiculous especially weekends you're left by yourself to manage every account that you probably have maybe 2 hours a week of experience/training on. Poor Escalation procedures, often left having to call an on-call tech for after hours who doesn't really care about the urgency of the request. Overall, if you are looking for just an "IT Job" this is it, probably won't advance. I used the 3.5 years of experience to get a IT Job with University of Pittsburgh. Thankful for the experience but it could of been better.
