Customer Service - Anonymous employee British Gas Employee Review

good people, nice workers. Great people

hard work, very pushy, could be better

Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression.. Good pension scheme, excellent company car options, healthcare plan, great colleagues

Current culture of disregard for staff, cost cutting without thinking of actual consequence.. Current morale is very low at all levels including managerial. Too much bureaucracy and internal politics, with processes created for the sake of them being there, and no actual benefit.. Input seems to be taken away from management team too.. Salary lower than competition, Manager bonus scheme seems to become harder to achieve in an attempt to cut costs