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British Gas Reviews

Updated 16 October, 2017
358 reviews

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2.8
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Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
84 Ratings

358 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 12 reviews)

  • Disputes within senior management (in 16 reviews)

More Pros and Cons

  1. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisory Team Leader in Manchester, England (UK)
    Former Employee - Advisory Team Leader in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    good company to work for, friendly people, very good training facilities available to all staff, a very good subsidised canteen

    Cons

    Some of the targets are quite high and can be difficult to achieve in the time allowed, sometimes there is pressure to do overtime

    Advice to Management

    Allow more time to complete tasks and more training if required instead of focusing on targets. Listen to the staff


  2. "BGEPIL mumbai"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Engineer in Mumbai (India)
    Former Employee - Operations Engineer in Mumbai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Great HR policies,good care for employees and contractors

    Cons

    Slow growth,less chances of promotion

    Advice to Management

    Continue the way it is but try to bring in operational efficiency and conduct frequent audits


  3. "Good salary and perks, some issues with senior leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Staines, England (UK)
    Current Employee - Sales Manager in Staines, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Well paid at all levels, lots of employee support and training available. Once outside of the call centre the environment changes - lots of autonomy and you do feel like you are contributing. Flexible working available in some roles - home working for example.

    Cons

    Senior leadership team change frequently, re-organisations are frequent (although lots of support and options if affected). Lots of "just do it" instructions from SLT


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  5. "Heating Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time

    Pros

    Nice people, good benefits, including company car

    Cons

    Micromanaged, 12-14h days, big discrepancy between the workload and reward


  6. "Friendly environment but lacking in vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Staines, England (UK)
    Former Employee - Anonymous Employee in Staines, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at British Gas full-time

    Pros

    Friendly, supportive team, good place to learn

    Cons

    Hierarchical, lack of clear strategy, industry under pressure

    Advice to Management

    Share the strategic vision with employees to inspire them, especially after a re-org


  7. Helpful (1)

    "Novelty soon wears off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    Pride in being part of a premium brand.

    Cons

    Run on fear. Lowest paid within Smart Metering industry. Employees are brainwashed that there is no better alternative.

    Advice to Management

    Cut down on micromanagement that drives quality engineers to direct competition.


  8. "Great People, Conflicting Priorities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Commercial Analyst in London, England (UK)
    Current Employee - Senior Commercial Analyst in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Good opportunities for progression, good benefits

    Cons

    Conflicting business priorities, Unrealistic business targets


  9. "Software QA Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    - technically challenging
    - interesting projects
    - excellent benefits
    - excellent flexible hours
    - procedure oriented management

    Cons

    - very poor communication on both managerial and employee levels
    - no promotions either vertical or horizontal
    - worthless reviews
    - total lack of appreciation, every employee is just a payroll number
    - worthless training
    - no admin rights for developer

    Advice to Management

    - allow to review and correct performance evaluation with managers
    - listen to employees feedback
    - make training relevant
    - I remember one of my previous employers had policy of empowering employees, giving them all technological opportunities to use and grow


  10. "work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Coach in Ipswich, England (UK)
    Current Employee - Smart Energy Coach in Ipswich, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    always been look after job for life

    Cons

    none as of yet happy with the job

    Advice to Management

    keep doing what your doing


  11. "Great place lots of opportunities to progress into different areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Manchester, England (UK)
    Current Employee - Team Leader in Manchester, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Reasonable Salary for the role, quarterly bonus eat tu achieve up to £1200 , people are great and the contributory pension is match up to 10% pension and 5% is salary in benefits or cash equivalents

    Cons

    Lots of kpi’s to hit, with changing priorities and constant change monthly. Very little recognition from senior leaders for a job well done but lots when things go wrong!!!!


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