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British Gas Reviews

Updated 21 February, 2018
402 reviews

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2.8
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Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
106 Ratings

402 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 15 reviews)

  • Some of the senior management do not communicate well (in 18 reviews)

More Pros and Cons

  1. "Struggling business puts pressure on staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Leicester, England (UK)
    Current Employee - Administrative Assistant in Leicester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas part-time (More than 10 years)

    Pros

    Flexible working hours
    Decent pay and benefits
    Opportunity to progress
    Lovely people

    Cons

    Outdated and slow systems
    Lack of working together
    A lot of us and them mentality between teams and managers
    Your face has to fit to progress
    Difficult interview process
    Move from quarterly to annually paid PRP bonus payments
    No investment in staff training
    Unrealistic targets and lack of staff to complete goals
    Really poor communication throughout company
    Low staff moral

    Advice to Management

    Encourage a more working together process instead of teams and even individuals working in silos. Invest in your staff, listen to what they say and encourage progression within departments, recognize talent and improve staff moral. Update systems and processes, we are still using the same systems used 20 years ago. Communication is awful and scores low every year in the employee satisfaction survey, this needs to be addressed.


  2. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time

    Pros

    Good Salary, Simple work,Nice people

    Cons

    Monotonous work, Difficulty progressing, Poor management


  3. "Struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time

    Pros

    BG is a very enjoyable company to work for. The people there are great and it is a very relaxed working environment.

    Cons

    The company is currently struggling in an environment that has become increasingly competitive after the introduction of a lot of start-ups into the industry.

    Advice to Management

    Keep the current stability within the leadership team.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Smart energy expert. Where did it all go wrong?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Expert in Stonehaven, Scotland (UK)
    Current Employee - Smart Energy Expert in Stonehaven, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    A lot of great benefits
    Tools, tablet etc all provided
    Was really enjoyable for the first couple of years
    Opportunity to earn more with standby and overtime

    Cons

    It used to be enjoyable...but it’s now just all about getting boiler leads etc and so much micromanagement.
    It used to be about fitting smart meters but it’s almost like the business is more focused on trying to sell products rather than meeting a mandate. Pay negotiations... we were promised a pay rise in April...it’s now almost a year on and nothing. The lowest paying company in the smart metering industry by far. Management don’t listen to the team and what is actually the issues out in the field. Also having to be in the van half an hour before your start time... unpaid! what’s that about? ‘End of day process’ which basically means instead of finishing on time, you finish an hour later. Other engineers taking advantage of end of day, which affects everyone else.

    Advice to Management

    Listen to the engineers, every year it’s the same things that get brought up and nothing seems to get done. The moral of the workforce out in the field has taken a huge dip in the last year. Something needs to improve


  6. Helpful (1)

    "Messedup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Leicester, England (UK)
    Former Employee - Customer Service Advisor in Leicester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    Good pay , good working environment, easy to progress in to other roles.

    Cons

    Horrible training, on job too many complains to deal with, your timed on each call although complain calls can take ages. Too many stats to maintain.

    Advice to Management

    Its not about stats all the time but customer.


  7. "Really busy call centre always under staffed and very stressful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Support in Leeds, England (UK)
    Current Employee - Site Support in Leeds, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits and bonus if you hit your target. Nice friendly colleagues.

    Cons

    Over worked no room for progression management to busy to help staff.

    Advice to Management

    More development opportunities and real training not side by side trained by current staff.


  8. "Customer Service Agent – Complaints"

    StarStarStarStarStar
    Former Employee - Referrals - Complaints in Leicester, England (UK)
    Former Employee - Referrals - Complaints in Leicester, England (UK)

    I worked at British Gas full-time (More than a year)

    Pros

    An impressive building with a canteen service from early morning until afternoon. A competent employer to work for. Easy to arrange one-to-one meetings with a manager. The staff in Referrals were generally happy.

    Cons

    The training in Referrals was to learn on-the-job but wasn’t efficient. Due to circumstances and no management, I wasn’t fully trained up, which caused problems later on. The team leaders did lack professionalism and tend to gossip about an individual staff member.

    Advice to Management

    Take note of cons outlined above


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time

    Pros

    Great leadership team, good level of focus on people and frontline. Great training and development.

    Cons

    Has it's fair share of red tape which slows things down and can be frustrating.


  10. "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Leicester, England (UK)
    Current Employee - Analyst in Leicester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    Great working environment, the workplace really does take care of your needs. Good facilities and the people there are very supportive.

    Cons

    Sometimes the offices can get cold, have to wear a coat inside. Other than that, not much I can pinpoint on.


  11. "Very positive with great exposure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Edinburgh, Scotland (UK)
    Former Employee - Manager in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Lots of people focus and personal development, flexible working options also available....takes pride in being a great place to work.

    Cons

    Can be very demanding and fast paced - if not really driven can be a challenging organisation to keep up with.


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