Best place to work! - Senior Customer Success Manager Box Employee Review

5.0
Nov 30, 2020
Recommend
CEO approval
Business outlook

Pros

I am joining during a very unique time which has changed my onboarding experience to being remotely. Despite the pandemic changing the usual routine of things, I cannot applaud the Box team on how they have made the onboarding experience as personable as possible. Every individual has been accommodating and so welcoming from coast to coast. This is truly a special place to work for and my experience has been spectacular, I can't wait until the pandemic is over and get to experience it all in person.

Cons

Remote onboarding due to Covid but that's just the reality we live in right now

Explore other reviews about Box

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing product, culture and benefits

Cons

In office mandate, no need to be in an office to join Zoom meetings

5.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

Working at Box offers a strong mix of career growth, meaningful impact, and modern tech exposure—you get to sell and support a platform that’s actually solving real-world problems across government, enterprise, and regulated industries, not just pushing software for the sake of it. The company’s focus on AI-powered content management, security, and workflow automation keeps you close to where the market is heading, which builds highly transferable skills. At the same time, the culture tends to emphasize collaboration, autonomy, and ownership, giving you room to develop your own strategies (like your targeted campaigns and use-case-driven outreach) while still having the backing of a well-established platform with strong product-market fit.

Cons

Working at Box isn’t without its challenges—one of the biggest is that the product can be harder to differentiate at a surface level, especially against tools like Microsoft (SharePoint/OneDrive) or Dropbox, which means you have to work much harder in sales to educate prospects on deeper workflow and security value. Sales cycles can be long and complex, requiring patience and persistence with multiple stakeholders. Internally, like many growing tech companies, priorities and messaging can shift as new products (AI, Extract, etc.) roll out, which can create some ambiguity. And because Box is a platform play, success often depends on how well customers adopt and expand usage, so deals don’t always feel “done” at close—you’re thinking long-term from day one.

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