Pros
-4 weeks of PTO -On site gym and cafeteria -Getting to support non-profit organizations and charities that are doing meaningful work. -Education reimbursement.
Cons
-Lower than average pay for the industry. -You may be hired for one job role (IT related) and then suddenly told you're getting demoted and will be taking customer service calls because of restructuring efforts (which at a glance of previous Glassdoor reviews, seems to happen every 6-12 months). -No transparency or communication at all from management. -Incredibly outdated and poorly coded software. -Management is out of touch and seem to consistently make poor business decisions. -Constant threat of layoffs.You'll be told that we need to do more to stay profitable and that margins are thin while simultaneously receiving communications from C-level management that we're breaking records with profit and stock value. There was an attempt to move many of the customer facing jobs to India/the Philippines, which failed miserably - but shows that they value profit over quality of service. -Honest feedback, even when constructive, is not valued and will be ignored. Worst case scenario, you'll have a meeting with managers that accuse you of being a rabble-rouser and threaten your job (when in reality, an employee that voices their concerns is an employee that cares about their company).
