Pros
Compared to similar companies I've worked at, Best Buy has a better worker experience. More functional and helpful digital systems and generally good integration of automatic and manual workflow.
Cons
Like every other brick and mortar chain right now, Best Buy is pushing credit cards HARD. Memberships are far more important to them than actual product sold, and because of that associates are hounded incessantly to sell the credit card and totaltech membership, to the point of detracting from the customer experience. Like any position in low-level sales, there's a constant pressure to set aside empathy for the customer in order to sell more credit cards. This was easily the worst aspect of the job, which was otherwise actually on the more pleasant side of retail.