Enjoy the discounts but mentally taxing - Customer Care Specialist 2nd Level Support Best Buy Employee Review

4.0
Aug 6, 2023
Recommend
CEO approval
Business outlook

Pros

employee discounts work from home pay is decent

Cons

mentally taxing when dealing with a lot of negative customers leader can be non existed expecting you to be human but also act like a robot

Explore other reviews about Best Buy

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Great General Manager, that’s about it.

Cons

All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

3.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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