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      Best Buy

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      Best Buy reviews

      Frustrating - Customer Care Specialist Best Buy Employee Review

      2.0
      Jul 11, 2023
      Customer care specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice PTO and benefits friendly co workers and managers

      Cons

      Call centers dump calls not related to the work you do as they are paid based on number of calls they take so constantly dealing with escalated angry clients who have been constantly transferred around. not much room for advancement and leaders are let go constantly during reorgs. out-sourced all the pc remote repairs so only in store repairs are done by local agents now.

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      5.0
      Nov 24, 2025
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Everyone nice and friendly. Hands on training.flexi le shifts and schedules

      Cons

      No real increase in pay

      2.0
      Jun 4, 2026
      Retail sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      -It's a job that is available in most locations.

      Cons

      -The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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