An ok place to work - Customer Service Specialist Best Buy Employee Review

3.0
Jun 8, 2010
Recommend
CEO approval
Business outlook

Pros

The employee discount is fantastic. You get a job where you basically talk to customers and recommend fun stuff for them to buy. It's in no way a hard job to do but at the same time you feel like they credit their employees ENTIRELY with with successes and failures of the store. To them there is no such thing as a slow day or just a bit of bad luck with a sale.

Cons

There is no way to advance in best buy unless you completely drink the kool aid. You have to learn a huge mess of acronyms and take ridiculous certifications for the department you work in. You can count on pathetic raises every year.

Explore other reviews about Best Buy

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

A lot of PTO and good benefits

Cons

There is some micromanaging that takes place and might get hectic at times.

3.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

See reviews by: Helpful|Rating|Date|All