Pros
Decent pay. Good hours. Relaxed work environment where you can do whatever you want. Watch netflix on your phone, do homework, text, whatever. Management ignores you the whole time so you get paid to do nothing. Which is nice but gets old quick.
Cons
Management ignores you. No chances to grow. No recognition. Management never wants to answer the phone so they make you deal with the customer who is is insisting on speaking to the manager. Worked there for 7 months and didnt even know all the employees names by the time i left, i would walk in and sometimes id have coworkers think i was a customer because thats how little you are included as a phone person.. im sure working on the floor would've been different. Was warned about this by the person who trained me but i didnt heed that warning.