1.0
Oct 29, 2019
Former employee, less than 1 year
San Francisco, CA
Recommend
CEO approval
Business outlook
Pros
There were many nice people there and they had a lot of respect for each other
Cons
They don't tell you that a "Customer Experience Specialist" is more about aggressively selling their credit card and rewards program, and less about the customer experience. They don't tell you, in the interview, that they have quotas for employees to sign people up on their credit card. They don't tell you that you and your department will be evaluated on how many customers you can sign up (even if you're part-time, temporary, seasonal). They don't tell you that after less than a week of part-time working there, they'll bombard you with expectations about pushing customers to sign up for their products.