Awful, uninformed, lazy middle management - Customer Service Specialist Best Buy Employee Review

2.0
Jul 25, 2019
Recommend
CEO approval
Business outlook

Pros

Hours can be flexible, fun environment, easy job, They don’t want to fire you so you get away with a lot, no one really holds you accountable for arriving late/other issues

Cons

Pay, you’d work hard dealing with tons of customers while you make pennies and bosses makes disproportionately high wages for less than a fraction of work, management is lazy and pretty uninformed or even uninterested about their job and your job for the most part, communication all around is lacking, everyone shares info within their own friend groups

Explore other reviews about Best Buy

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

- No-pressure sales - Never the same day - Great management and co-workers

Cons

- Not for those who refrain from quotas, this is a SALES position

2.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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