Not exactly a professional place. - Phone Operator Best Buy Employee Review

2.0
Apr 17, 2019
Recommend
CEO approval
Business outlook

Pros

The pay. A ton of training. Benefits.

Cons

Extremely negative co-workers that will start drama at the drop of a hat. Even the advice they give is “Don’t talk- it will be misconstrued later; no matter what”. If your own co-workers are telling you that as part of the work culture; that’s not good. This isn’t high school. This is the reason for the high-turnover. Negativity from your own team on top of the angry customers does not promote a healthy environment. A team is supposed to have your back, not there to take turns with the customer in throwing knives at it. A lot of people who likes to brush off work to another person than to actually do their job. Not enough hours. Sure- the pay is great, but not if you don’t have the hours to back it up. Sometimes (a lot of the times) you won’t get a break on a 8+ day. So bring food with you if you can and keep it on your person.

Explore other reviews about Best Buy

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Learn a lot on the job. Great place to entry level in tech. Geek squad has a lot of independence from the store when I was there.

Cons

Proper scheduling. If people call out they do not try to fill role they simply expect you to do more. Rotating schedule, Your on and off days will change week to week.

3.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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