Why is this necessary? - Customer Service Representative II Best Buy Employee Review

4.0
Dec 3, 2008
Recommend
CEO approval
Business outlook

Pros

It pays fairly well for retail. It's a fun atmosphere.

Cons

Politics...you have to be everyone's best friend to move up, even if you aren't necessarily qualified.

Explore other reviews about Best Buy

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoy working for this company

Cons

Change can be ahrd but this is everywhere

2.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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