Avaya has lost its way... - Anonymous employee Avaya Employee Review

2.0
Apr 18, 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

800 pound gorilla in the UC market but this can't be maintained for long given its current course..

Cons

No company vision. No customer focus. A lot of lip service by middle and top management. The Nortel data portfolio is relegated to a minor focus within the company. Avaya does not have a clue about the channel and what it takes to keep them motivated. Bureaucratic internal processes make customer focus impossible. Many employees feeling dissatisfied and disillusioned due to all of the above.

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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