What was once a great company in the US is now only great if you live in India. - Senior Consultant Avaya Employee Review

4.0
Feb 22, 2009
Recommend
CEO approval
Business outlook

Pros

The salaries are commensurate with other telecommunication companies. The benefits are excellent. Immediate management is supportive.

Cons

Avaya won a customer satisfaction award in North America only to get ready to flush it down the toilet as they outsource all their Professional Services to India. It doesn't matter that the American individuals have excellent credentials or have years of experience within the company - the jobs will be gone so that Senior Management can line their pockets and use the excuse that it's 'needs of the business'. Corporate greed at it's very best.

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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