There might be a good job there, but you'd be lucky to find it - Tier III Maintenance Avaya Employee Review

2.0
Oct 27, 2008
Recommend
CEO approval
Business outlook

Pros

Good technology, leadership in the industry, especially call center. They have good research and development, and very solid products in many areas. The benefits package is as good as any place that I've seen, and I think the pay scale matches most of the industry. Now that Silver Lake Partners has purchased Avaya it isn't at the mercy (as much) of shareholders and the stock market.

Cons

Big company problems, lots of bureaucracy, still mired in old school thinking in many ways... it was the Dilbert cube farm when I left, with some really poor mid level management (seemed out of touch, just trying to hang on until retirement).

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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