3.0
Aug 19, 2022
Former employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
Great Benefits including generous PTO for hourly employees and a 6 week sabbatical when you hit your 4 year mark and every 4 years after that.
Cons
Current Client Services leadership is a complete joke. CTO decided to offload 60+ American jobs for a cheaper alternative in India. Took a department that thrived through the pandemic and even exceeded productivity standards which were already industry high, and effectively handicapped it. Spoke with several former coworkers still in the department and the morale is at an all time low. Backlog of cases (meaning customers waiting for help) sky rocketed due to outsourced team being ineffective and poorly managed.