Change for the worse. - Technical Support Specialist Autodesk Employee Review

2.0
May 20, 2016
Recommend
CEO approval
Business outlook

Pros

Great benefits, normal salary, lenient schedules.

Cons

Technical Support in particular is in shambles. They are turning it into a revolving door of under-qualified, under-paid, call center personnel. I have been here 1 year and change and have seen 2 MASSIVE layoffs, and other cherry picking of laying off others. NO ONE IS HAPPY with the current state of the support organization. From what I hear, other departments are not in as bad of shape, but global customer support is being run by people who have very unclear, and illogical decision making abilities. There is NO room for advancement... that would mean more work for middle management that holds it thumb on you (for 8+ years in some cases)... they would have to backfill your position.

Explore other reviews about Autodesk

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good WLB Low Turnover Rates Interesting Projects/Work Full Benefits + 401k

Cons

Medium Pay, Not Amazing Stock Packages

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Autodesk has, hands down, one of the warmest and most supportive corporate cultures I’ve ever experienced. From day one, people were welcoming, respectful, kind, and genuinely available to help. Even as a contract worker, I never felt like an outsider. I felt included, trusted, and treated like part of the team. The marketing team was an incredible group: collaborative, smart, generous with their time, and always willing to answer questions. Autodesk also has a true teaching culture. You never feel silly for asking questions, and there is a clear willingness across teams to help people learn, improve, and succeed. Operationally, the company was also impressively efficient. The technology, meeting tools, scheduling systems, and general workflows made it easy to connect with people, set appointments, collaborate, and keep work moving without unnecessary friction. Overall, Autodesk set the bar for what a healthy corporate culture can feel like: organized, human, respectful, inclusive, and genuinely collaborative. Pros: Warm culture, helpful people, strong tools and technology, respectful teams, inclusive environment, great marketing organization.

Cons

As a contractor, I only wish the experience had been longer.

See reviews by: Helpful|Rating|Date|All