I had no call center experience - Work At Home Customer Support Representative Asurion Employee Review

5.0
Nov 25, 2015
Recommend
CEO approval
Business outlook

Pros

Many opportunities for bonus money! Without getting into specifics, Just by keeping your call metrics at goal, you'll make an extra 25% every month. Since there are sales opportunities, there are obviously incentives for the realistically set goals. Multiple reward programs, just for doing your job correctly. If you like overtime, this is a great position for you. There are openings practically every day. If you don't like to work a lot, after your first few months, you can get a lot of same-day time off (paid or unpaid) which works great since you're already at home!

Cons

You will only succeed here if you are a stat-driven, self-competitive person who can motivate yourself when you're alone. Working at home is tough if you've never had call center experience. It gets very stressful at times (when starting out) and not having anyone physically there to help my be scary for some. This is definitely not for someone who gets upset easily. The customers will make you hate yourself if you're not a confident person, and you have to be very driven and motivated to keep your stats in line (and your stats will probably be horrible for a while). That being said, everyone here wants everyone else to succeed, and all of your trainers, coaches, managers, and directors all want the best for you. If you put in hard work, you will succeed.

avatar
Asurion Response
10y
Thank you for taking the time to write this review. We are very happy to know that you are enjoying your work and its challenges and have great support from your leaders. We hope you will continue to enjoy a long tenure with us!

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

See reviews by: Helpful|Rating|Date|All